From everyone at Exirio, thank you for using our product.
When we say “Exirio”, “we”, “our”, or “us” in this document, we are referring to Exirio LLC, a company registered in the State of Delaware (USA).
When we say “Service”, or “Services”, we mean any product created and maintained by Exirio, whether delivered within a web browser, desktop application, mobile application, or another format.
We may update these Terms of Service in the future. Typically, these changes have been to clarify some of these terms by linking to an expanded related policy.
When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.
- You are responsible for maintaining the security of your account and password, or social login. Exirio or its officers, directors, employees, consultants, or contractors cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
- You are responsible for the activity that occurs under your account. That includes information uploaded or connections created by you or others who either: (a) have access to your login credentials (which we strongly discourage); or (b) have been given third-party access by you to your account.
- Make any unauthorized use of the Services, or create user accounts by automated means or under false pretenses.
- Upload an unreasonable number of transactions or documents for the purpose of disrupting the Services.
- Abuse any offer, promotion, or discount made available from time to time to users including, but not limited to, creating and inviting fictitious user accounts.
- Circumvent, disable, or otherwise interfere with security-related features of the Services.
- Engage in unauthorized framing of or linking to the Services.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords and personal information.
- Make improper use of our Services, including our support services or submit false reports of abuse or misconduct.
- Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
- Attempt to impersonate another user or person or use the login credentials of another user.
- Use the Services as part of any effort to compete with us or otherwise use the Services for any revenue-generating endeavor or commercial enterprise.
- Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Copy or adapt the Services’ software and computer code base.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics formats, 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorized script or other software.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Reconstruct or attempt to discover any source code or algorithms of the Services, or any portion thereof, by any means whatsoever.
- Intercept any data not intended for you.
Safe Harbor exception clause
Payment, refunds, and plan changes
- If you are using a free version of the Services, it is really free: we do not ask you for your credit card and — just like for users who pay for our Services — we do not sell your data.
- For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we downgrade your account to a free account.
- If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade.
- All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
Cancellation and deletion
- You are solely responsible for properly canceling and deleting your account. An email request to cancel your account is not considered cancellation. If you need help canceling your account, you can always contact our Support team.
- All of your information and data will be inaccessible from the Services immediately upon cancellation. We might have the information in a temporary backup for a few weeks but we cannot recover this information once it has been permanently deleted.
- We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance.
- Verbal, physical, written or other abuse (including threats of abuse or retribution) of an Exirio employee, officer, or agent may result in immediate account termination.
Modifications to the service and prices
- Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
- Most of our Services are free, but some are not, and sometimes we may change the pricing structure. When we do that, we may choose to change the prices for existing users. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.
Uptime, security, and privacy
- Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.
- We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. Please refer to our Security Overview for full details.
- To help you with support requests you make: we’ll ask for express consent before accessing your account.
- To safeguard Exirio: we’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole.
- We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
- We process any data you share with us only for the purpose you signed up for and as described in these Terms of Service. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission.
- These Service Terms incorporate the Exirio Data Processing Addendum (“DPA”), when the General Data Protection regulation (“GDPR”) applies to your use of Exirio Services to process Customer Data as defined in the DPA.
Copyright and content ownership
- We claim no intellectual property rights over the information and data you provide to the Services. All information and data uploaded remain yours.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by Exirio.
- You must not modify another website so as to falsely imply that it is associated with the Services or Exirio.