The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.
This policy applies to all products built and maintained by Exirio.
Whenever you want, you can download and export everything you have uploaded on Exirio. As we said, they are your data – not ours.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for an Exirio product, we typically ask for identifying information such as your name and email address. That’s just so you can personalize your new account, and we can send you updates, or other essential information. That does not mean you have to give us your real name, you can make one up if you prefer; but an email address you have access to is needed to activate your account.
If you opt for a native login, we may give you the option in the future to add a profile picture (with social login we’ll use the picture you have chosen for that platform) that displays in our products, but we do not normally look at or access that picture. We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We may keep this login data for as long as your product account is active.
We also log full IP addresses used to sign up a product account. We may keep this record forever because they are used to mitigate spammy signups.
Web analytics data may also be tied temporarily to IP addresses to assist with troubleshooting cases.
When you browse our pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services.
Cookies and Do Not Track
We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
When you write Exirio with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer like surveys. Sometimes when we do user interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
Information we do not collect
We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.
We also do not collect any biometric data. You may be given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
When we access or share your information
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. Having sub-processors means we are using technology to access your data. No Exirio human looks at your data for these purposes.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
When required under applicable law.
Your rights with respect to your information
At Exirio, we apply the same data rights to all users, regardless of their location. Currently, the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”). Exirio recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Exirio services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data).
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. This right stems from the CCPA. We do not and will not offer you different services, or give you a lower level of user service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and directly updating your account information.
If you have questions about exercising these rights or need assistance, please let us know through the Contact Us form. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.
If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Some of the database data are also encrypted.
For products, some data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our Security Overview.
What happens when you delete data in your accounts
We give you the option to delete data. Anything you delete is gone from the application. We might have some backups of our application databases, which are kept for up to 30 days. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome.
We also delete your data after an account is cancelled. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.
Location of site and data
Our services and other web properties are distributed across several locations across America, Europe and Asia. Please be aware that any information you provide to us might be transferred to and stored in a jurisdiction different from your residency. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
Transfer of personal data from the EU. The GDPR requires that any data transferred out of the EU must be treated with the same level of protection that the EU privacy laws grant. That is why since GDPR went into effect, Exirio has offered a data processing addendum.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices.