Effective 14 December 2024
The privacy of your data is a big deal to us. In this Privacy Policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data.
This Privacy Policy applies to all products built and maintained by Exirio.
Whenever you want, you can access, download, correct, export, or delete everything you have uploaded on Exirio. You can easily move your data to another platform or service in a format that’s simple and widely used.
All capitalized terms have the meaning abscribed to them under Terms of Service.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice.
Identity & access
When you sign up for an Exirio product, we typically ask for identifying information such as your name and email address. That’s just so you can personalize your new account, and we can send you updates, or other essential information to enhance your user experience. That does not mean you have to give us your real name, you can make one up if you prefer; but an email address you have access to is needed to activate your account.
If you opt for a native login, you have the option to add a profile picture (with social login we’ll use the picture you have chosen for that platform) that displays in our products, but we do not normally look at or access that picture.
Geolocation data
We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We may keep this login data for as long as your product account is active.
We also log full IP addresses used to sign up a product account. We may keep this record forever because they are used to mitigate spammy signups. Web analytics data may also be tied temporarily to IP addresses to assist with troubleshooting cases.
Website interactions
When you browse Exirio’s web pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We may track that information, along with the pages you are visiting, page load timing, and which website referred you, simply for statistical purposes and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Service(s).
Cookies
We do use persistent first-party cookies to store certain preferences, making it easier and possible for you to use our Service(s), and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser.
Voluntary correspondence
When you write to Exirio with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences for reference should you reach out in the future.
We also store any information you volunteer like surveys. Sometimes when we do user interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
Information we do not collect
We don’t collect any characteristics of protected classifications including racial or ethnic origin, religion, sexual orientation, physical and mental abilities or disabilities, or credit scores. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing to our Support team.
We also do not collect any biometric data or identifiers such as fingerprints or facial recognition data.
When we access or share your information
Our default practice is to not access your information but sometimes we will need to do so, such as:
- To provide products or Service(s) you’ve requested. We do use some third-party services to run our applications and only to the extent necessary to process some or all of your information via these third parties. Having sub-processors means we are using technology to access your data. No Exirio human looks at your data for these purposes.
- To help you troubleshoot or squash a software bug.
- When using automated tools to process all the data such as backups or statistical analysis.
- When required under applicable law.
Your rights with respect to your information
At Exirio, we apply the same data rights to all users, regardless of their location. Currently, the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”). Exirio recognizes the rights granted in these regulations, except as limited by applicable law. These rights include:
Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this Privacy Policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction of your personal information.
Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Exirio Service(s) because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals can visit the wesbite of the Europen Data Protection Board.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. We do not and will not offer you different services, or give you a lower level of user service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Service(s).
Many of these rights can be exercised by signing in and directly updating your account information.
The foundation of our Privacy Policy is rooted in our genuine commitment to protecting your privacy, and fostering long-term user trust. If you have questions about exercising your rights or need assistance, please let us know through our Support team.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Some of the database data are also encrypted.
For products, some data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our Security Overview.
What happens when you delete data in your account
We give you the option to delete your data. Anything you delete is gone from Exirio’s systems.
We also delete your data after an account is closed. This applies both for cases when an account owner directly closes and for accounts closed by us.
The account data might remain in our temporary backups for a few weeks but afterwards it will be deleted forever.
Location of site and data
Our Service(s) and other web properties are distributed across several locations including America, Europe, and Asia. Please be aware that any information you provide to us might be transferred to and stored in a jurisdiction different from your residency and/or country of citizenship. By using our applications, participating in any of our Service(s) and/or providing us with your information, you consent to this transfer.
The GDPR requires that any data transferred out of the EU must be treated with the same level of protection that the EU privacy laws grant.
We have incorporated a Data Processing Addendum to our Terms of Service that is in effect when the GDPR applies to your use of Exirio Service(s).
Changes & questions
We may update this Privacy Policy as needed to comply with relevant regulations and reflect any new practices.
Have any questions, comments, or concerns about this Privacy Policy, your data, or your rights with respect to your information? Send us an email to [email protected].